Privacy Policy

Last updated: February 2025

SparkLink (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website and professional email services (including the domain sparklink.online and related services). It is aligned with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

1. Data controller

SparkLink is the data controller for the personal data we process in connection with our website and services. You can contact us at: hello@sparklink.online or via our Contact page.

2. Data we collect and how we use it

We collect and use data only where we have a lawful basis (e.g. consent, contract, legitimate interest or legal obligation).

2.1 Account request and verification

When you submit a request for an email account, we collect the information you provide in the questionnaire (e.g. full name, email address, company name, account type, intended use, country, verification document availability and other details you submit). We use this to process your request, verify your identity and eligibility, and to create and manage your account. This processing is necessary for the performance of our contract with you and, where relevant, for our legitimate interests in preventing fraud and ensuring service quality.

2.2 Contact and support

When you contact us (e.g. via the contact form or support@sparklink.online), we collect your name, email and message content. We use this to respond to your inquiry and to provide support. We may retain correspondence for a limited period for quality and legal purposes.

2.3 Website and usage

We may collect technical data such as IP address, browser type and device information when you visit our website. We use this to operate and secure our services, analyse usage and improve our website. Where we use cookies or similar technologies, we will do so in line with your choices and applicable law.

3. User consent and rights

Where we rely on your consent (e.g. for marketing or non-essential cookies), you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

Under applicable law (including GDPR), you have the right to:

• Access – obtain a copy of your personal data.
• Rectification – have inaccurate data corrected.
• Erasure – request deletion of your data in certain circumstances.
• Restriction – request that we limit how we use your data in certain cases.
• Data portability – receive your data in a structured, machine-readable format where applicable.
• Object – object to processing based on legitimate interests or for direct marketing.
• Lodge a complaint – with a supervisory authority in your country.

To exercise these rights, contact us at hello@sparklink.online or support@sparklink.online. We will respond within the time required by applicable law.

4. Data storage and protection

We store your data only for as long as necessary for the purposes described in this policy or as required by law. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure. Data may be stored on servers in one or more jurisdictions; we ensure that such transfers comply with applicable law.

5. Verification processes

To provide our professional email service, we may verify your identity and eligibility. This can include reviewing the information you submit and, where necessary, requesting verification documents. We process this data only for verification and account provisioning, and we handle documents securely and delete them when no longer needed, unless we must retain them for legal or regulatory reasons.

6. Third-party services

We may use third-party service providers (e.g. hosting, email delivery, support tools) that process data on our behalf. We choose providers that meet appropriate security and compliance standards and we require them to process data only in line with our instructions and applicable law. We do not sell your personal data to third parties for their marketing purposes.

7. Children

Our services are not directed at minors. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us so we can delete it.

8. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and, where required by law, we will notify you or obtain your consent. We encourage you to review this page periodically.

9. Contact

For privacy-related questions or to exercise your rights, contact us at hello@sparklink.online or support@sparklink.online, or use our Contact page.